topic Re: Esim for iphone 17 pro Max in Get Support

Re: Esim for iphone 17 pro Max

Giao1 — Mon, 08 Dec 2025 18:15:07 GMT

Hello,

I downloaded the app to my new iPhone 17 pro max, but see no eSIM option as mentioned. Could you please advise what else I need to do? Thanks.

Re: Esim for iphone 17 pro Max

CSA_PM — Mon, 08 Dec 2025 19:05:42 GMT

Hello @ Giao1,

Visit the 'Subscription & Add-ons' page in My Account
Select the option to purchase a new eSIM
Complete the payment, and a new eSIM will be issued to you.

Re: Esim for iphone 17 pro Max

Giao1 — Mon, 08 Dec 2025 20:35:32 GMT

I downloaded the app, but it didn't have an option for eSIM. What can I do?

Re: Esim for iphone 17 pro Max

softech — Mon, 08 Dec 2025 20:38:28 GMT

@Giao1

the eSIM option can be found here on the app: Account > Puchase SIM card > eSIM

Re: Esim for iphone 17 pro Max

Giao1 — Mon, 08 Dec 2025 20:44:11 GMT

Thank you, Softech. I don't have the eSIM option under Account > Puchase SIM card . It just has the Select a SIM option ($10) only. 😢

Re: Esim for iphone 17 pro Max

softech — Mon, 08 Dec 2025 20:46:12 GMT

@Giao1

try uninstall PM app and reinstall the app after a device reboot

Re: Esim for iphone 17 pro Max

Giao1 — Mon, 08 Dec 2025 20:49:25 GMT

Let me try. Do you know which version of the app is the latest so I can download it correctly?

Re: Esim for iphone 17 pro Max

softech — Mon, 08 Dec 2025 20:52:36 GMT

@Giao1

Version 3.0.3 from Nov 6 is the latest version

and for Carrier Profile update, go to Settings > General > About; if an update is available, a prompt will appear asking you to install it

Re: Esim for iphone 17 pro Max

Giao1 — Mon, 08 Dec 2025 21:06:28 GMT

I am currently running the IOS update now. Let's see if it resolves my issue or not. Will keep you posted.

Re: Esim for iphone 17 pro Max

Giao1 — Mon, 08 Dec 2025 21:23:45 GMT

Unfortunately, the IOS software update does not resolve my issue 😞

Re: Esim for iphone 17 pro Max

hTideGnow — Mon, 08 Dec 2025 21:25:45 GMT

hi @Giao1

try asking PM support agent to check. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim for iphone 17 pro Max

Giao1 — Mon, 08 Dec 2025 21:28:13 GMT

Thank you, @hTideGnow.

I have opened a ticket with the CS_Agent. This is what they suggested. Somehow, it still does not work!