topic Re: e sim in Get Support

e sim

coledelaney02 — Mon, 08 Dec 2025 18:15:02 GMT

i have a 15 pro max and when i try to start my e sim its says phone not compatible but im already using one just changed my plan

Re: e sim

softech — Mon, 08 Dec 2025 18:17:14 GMT

@coledelaney02

did you use the browser to start the Subscription? Please use Public Mobile app instead

Re: e sim

umnikke8 — Mon, 08 Dec 2025 18:17:55 GMT

The PM app is saying your phone is not compatible with esim?

Re: e sim

coledelaney02 — Mon, 08 Dec 2025 18:18:34 GMT

yes

Re: e sim

hTideGnow — Mon, 08 Dec 2025 18:22:48 GMT

hi @coledelaney02

iPhone 15 should work.

if you used the PM app and the app said it is incompatible, that is a wrong message. Please uninstall the PM app first, reboot phone and Reinstall and try again