topic Credit card payment in Get Support

Credit card payment

ReggieCampbell — Mon, 08 Dec 2025 17:50:16 GMT

The system sent me a message that it was unable to pull funds from my credit card. Why

Re: Credit card payment

hTideGnow — Mon, 08 Dec 2025 17:53:33 GMT

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, try login My Account, click Pay and Resume Services Now and make payment
But if that still fails, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Credit card payment

ReggieCampbell — Mon, 08 Dec 2025 17:57:28 GMT

No my plan has not expired. It is just on hold, as they were unable to process payment. So that is why I am trying to do so. But the system says it is unable to process request?

Re: Credit card payment

computergeek541 — Mon, 08 Dec 2025 17:59:56 GMT

Re: Credit card payment

BKNS27 — Mon, 08 Dec 2025 22:18:33 GMT

@ReggieCampbell

Check to see if your CC has expired. Login to your account to check the expiry date on the CC on file.