changeons my sim card

Fava — Mon, 08 Dec 2025 17:42:14 GMT

hi i lost my sim card when in Europe.

when i came back in canada i couldn’t change my sim card as the 2 way authentication send the code to my phone which i lost my sim cards

i tried the option resend but still kept sending the code to my phone

how can i activate my new sim card and keep my phone number and plan

Re: changeons my sim card

hTideGnow — Mon, 08 Dec 2025 17:44:56 GMT

hi @Fava

try again and see if the code and send to your email or voicemail

click Didnt Receive Code or Resend Code on the page and choose email or Voicemail. If you choose VM, you can call yourself from another phone to get the VM message

if that does not work, then, ask PM support agent to update the sim card for you, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic changeons my sim card in Get Support

changeons my sim card

Re: changeons my sim card