Double Charged and can't get help!

Jodi7 — Mon, 08 Dec 2025 14:17:15 GMT

I was charged double in November, how do I get a refund? The chat function is totally useless!

Re: Double Charged and can't get help!

softech — Mon, 08 Dec 2025 14:22:15 GMT

did you make a plan change middle of the cycle using "Change Now" option? If so, it is normal that PM charged you the new amount as that is what the option intended for

if you need to ask PM CS agent to check the payment issue, engage support by submitting ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But where you see the double billing? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation using the links I provided above

topic Double Charged and can't get help! in Get Support

Double Charged and can't get help!

Re: Double Charged and can't get help!