topic Re: Need Help with New Subscription in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-Help-with-New-Subscription/m-p/1390474#M950906 <P>For some strange reason her phone just started working again so please disregard this message and I will message you again if it happens</P> Mon, 08 Dec 2025 01:00:11 GMT Melvie 2025-12-08T01:00:11Z Need Help with New Subscription https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-Help-with-New-Subscription/m-p/1390472#M950905 <P>Transferred from Telus to public mobile yesterday and now the phone is not working. We used a physical SIM card and got to use the phone for one day and now it is not working. It says there is no active Sim card. And we did answer yes within 90 minutes to do the transfer</P> Mon, 08 Dec 2025 01:01:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-Help-with-New-Subscription/m-p/1390472#M950905 Melvie 2025-12-08T01:01:34Z Re: Need Help with New Subscription https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-Help-with-New-Subscription/m-p/1390474#M950906 <P>For some strange reason her phone just started working again so please disregard this message and I will message you again if it happens</P> Mon, 08 Dec 2025 01:00:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-Help-with-New-Subscription/m-p/1390474#M950906 Melvie 2025-12-08T01:00:11Z Re: Need Help with New Subscription https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-Help-with-New-Subscription/m-p/1390475#M950907 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/623672">@Melvie</a>&nbsp;</P><P>is your PM sim a physical sim? you removed Telus physical sim (or disabled Telus eSIM)?</P><P>try Reboot phone and Reset Network Settings</P><P>&nbsp;</P> Mon, 08 Dec 2025 01:09:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-Help-with-New-Subscription/m-p/1390475#M950907 hTideGnow 2025-12-08T01:09:17Z