topic Did I just pay twice? in Get Support

Did I just pay twice?

Kkronik — Sun, 07 Dec 2025 23:36:57 GMT

I ported to PM on BF with $35, 20 GB Plan. On logging in, I got the option to move to the $30, 30 GB Plan and chose to switch instantly instead of on renewal.

I see two transactions for each plan.

Did I just purchase two different plans or will the difference be adjusted eventually?

Thanks in advance!

Re: Did I just pay twice?

computergeek541 — Sun, 07 Dec 2025 23:40:02 GMT

@Kkronik wrote:
I ported to PM on BF with $35, 20 GB Plan. On logging in, I got the option to move to the $30, 30 GB Plan and chose to switch instantly instead of on renewal.
I see two transactions for each plan.
Did I just purchase two different plans or will the difference be adjusted eventually?

Sorry, but when making an immediate plan change, the original plan was forfeited and there isn't any refund given for it. When making this type of plan change, there is an on screen warning about this.

Re: Did I just pay twice?

Kkronik — Mon, 08 Dec 2025 01:14:02 GMT

Well, the warning was clearly not legible. This sucks as someone who used the plan for less than a few hours.

Re: Did I just pay twice?

hTideGnow — Mon, 08 Dec 2025 01:18:39 GMT

hi@Kkronik

honest, the warning is not that unclear, you just clicked too fast

but we have seen people able to help if you really make the mistake on the renewal day, like what you said only used for couple hours. Try ask PM support agent and hope they will do something . Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Did I just pay twice?

Kkronik — Mon, 08 Dec 2025 01:47:11 GMT

Thanks, appreciate all the help and the detailed answer!