topic Re: Wrong name in Get Support

Wrong name

watihi4834 — Sun, 07 Dec 2025 23:42:34 GMT

Got a new plan last week, but the name was showing wrong. My wife said it is showing another lady's name when I call. I checked and the name on the profile was correct, so no way it is wrong. Please update for me

Re: Wrong name

softech — Sun, 07 Dec 2025 22:03:05 GMT

@watihi4834

PM does not pass the name on Caller ID, only the phone number

The reason your friends seeing a name display because the phones using some Caller ID lookup services. You have to contact those caller id services and ask them to update to your name.

If your friend using Samsung, might it is from Hiya service ( https://www.hiya.com/products-smart-call ). there are different services like that. But start with Hiya, contact them and ask them to update their database:
https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID...

Re: Wrong name

slusagm — Sun, 07 Dec 2025 22:03:13 GMT

PM caller ID only send phone number and not name. Just ask your wife to save your number in the contact and it will show up correctly

Re: Wrong name

watihi4834 — Sun, 07 Dec 2025 22:14:32 GMT

oh, just number display and not name display then

Re: Wrong name

watihi4834 — Sun, 07 Dec 2025 22:16:41 GMT

yes, she has a S21.

and thanks, just submitted a request to change name. Learned something new today