topic Re: E sim in Get Support

E sim

Jasraj — Sun, 07 Dec 2025 21:02:25 GMT

I recently purchased an e sim but haven't received the qr code

Re: E sim

Dunkman — Sun, 07 Dec 2025 21:08:34 GMT

@Jasraj

More details would be helpful.

Are you a new customer who just activate a new account with eSIM?

Or an existing customer who is purchasing an eSIM on a new phone? Or trying to transfer eSIM to another phone?

Re: E sim

softech — Sun, 07 Dec 2025 21:11:08 GMT

@Jasraj you don't need the QR code, the app should have installed it. Maybe just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: E sim

Jasraj — Sun, 07 Dec 2025 21:11:44 GMT

I am already a subscriber, and bought an e sim over the phone, later my phone's went sos and it came back. I haven't received a qr code and also want to transfer it to my new phone

Re: E sim

Jasraj — Sun, 07 Dec 2025 21:15:34 GMT

I see i have an e sim but how can I transfer it to another phone ?

Re: E sim

softech — Sun, 07 Dec 2025 21:16:50 GMT

@Jasraj

Same with existing subscribers, the PM app would have installed the eSIM for you and you don't need the QR code to manually install. Please follow steps above to see if the eSOm already installed

Re: E sim

Dunkman — Sun, 07 Dec 2025 21:18:38 GMT

@Jasraj wrote:
I see i have an e sim but how can I transfer it to another phone ?

@Jasraj

Download PM app on your new phone. Sign into your PM account. Then purchase a eSIM (should be free). With the purchase, PM app will install the eSIM on your new phone.