topic Re: I forgot my secret question in Get Support

I forgot my secret question

vlad19ch42 — Tue, 07 Jun 2022 21:40:15 GMT

How can I change my secret question

Re: I forgot my secret question

MrSpock — Tue, 07 Jun 2022 21:45:16 GMT

@vlad19ch42 open a ticket through Simon to speak to a customer service agent they can help you Click here

Re: I forgot my secret question

Yummy — Tue, 07 Jun 2022 21:47:17 GMT

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: I forgot my secret question

softech — Tue, 07 Jun 2022 22:17:39 GMT

@vlad19ch42if your are unable to self reset the password, open ticket with PM support and they can sort this out for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: change login and password

esjliv — Wed, 08 Jun 2022 00:47:58 GMT

@vlad19ch42 - do you mean change email to your Self Serve account?

If so, only CSA can do that for you.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: I forgot my secret question

esjliv — Wed, 08 Jun 2022 00:49:47 GMT

@vlad19ch42 - opps, you are creating different posts...I know it could be confusing. But I think you have the same issue with not being able to log into self serve?

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

Otherwise, see your other post...

https://productioncommunity.publicmobile.ca/t5/Get-Support/change-login-and-password/m-p/831745/highlight/true#M559260