topic Re: trouble transferring number in Get Support

trouble transferring number

E39757 — Thu, 10 Feb 2022 19:31:42 GMT

hooked new phone trouble transferring new number, i can call out, cannot recieve calls.

Re: trouble transferring number

esjliv — Thu, 10 Feb 2022 21:15:54 GMT

@E39757 wrote:
I didn't have my old sim card in when I registered with public mobile and tried transferring my number

@E39757 - where are you porting from?

If you don't have the SIM card to approve the port, you will either need to obtain one to do so, or get some other kind of approval from your previous provider to release the number to Public Mobile.

Re: trouble transferring number

hTideGnow — Thu, 10 Feb 2022 21:55:46 GMT

Hi @E39757 You still have the SIM from your old provider? If so, put it back into a phone.

I will send you a Porting team phone number in private message (Check envelope icon on top right). Call them and ask PM to re-trigger the process

You should get a text with your old provider, reply YES within 90 minutes

let us know if it works