topic Re: Trouble logging in in Get Support

Trouble logging in

Coreymoore1000 — Sun, 07 Dec 2025 02:38:16 GMT

Not sure what the problem is. I can log in to my account but instead of being able to look at anything or change add one etc. It just tells me to pick a plan and finish setting up my subscription.

Re: Trouble logging in

hTideGnow — Sun, 07 Dec 2025 02:39:43 GMT

hi @Coreymoore1000

some how the system cannot find your My Acocunt. You will need to ask PM support agent to sort it out for you.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Trouble logging in

cellphoneuser1 — Sun, 07 Dec 2025 06:01:25 GMT

@Coreymoore1000 wrote:
Not sure what the problem is. I can log in to my account but instead of being able to look at anything or change add one etc. It just tells me to pick a plan and finish setting up my subscription.

Did you activate many years ago at a store? When Public Mobile started the EverSafe logins, members who never made a login were stuck because they couldn't covert to the new login in system in an easy way like others could.