topic Re: urgent-service outage, no verification code in Get Support

urgent-service outage, no verification code

Anzie — Sun, 07 Dec 2025 01:07:01 GMT

hey, your ver safe ID bot is dead- no texts arriving. Been on the loop for hours, can't verify, don't need a **bleep** password reset. connect me to a human agent please. No one can call me, but I can call out. Please figure this out.

Re: urgent-service outage, no verification code

Dunkman — Sun, 07 Dec 2025 01:17:56 GMT

@Anzie

More details would be helpful.

New customer? Just ported your number over? Is text and data working?

If existing customer, did talk work before?

There is no live human agent that you can call or chat. Just the ticketing/private messaging system, which usually takes a few hours for customer service agent to respond.

Re: urgent-service outage, no verification code

Anzie — Sun, 07 Dec 2025 01:48:13 GMT

yes new customer, activated yesterday. can't log into account. no texts coming through, and no incoming calls. This phone is for a family member and I only have today to fix this. Please activate it now or cancel the whole thing.

Re: urgent-service outage, no verification code

Anzie — Sun, 07 Dec 2025 01:55:53 GMT

new customer, activated yesterday, can't log in into account, no texts coming through, and no incoming calls.This is for a family member and no zero service. Please either activate it now or cancel the whole thing.

Re: urgent-service outage, no verification code

hTideGnow — Sun, 07 Dec 2025 02:02:54 GMT

hi @Anzie

sounds like a sim activation issue. PM support agent can refresh the account and resolve the issue. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: urgent-service outage, no verification code

Anzie — Sun, 07 Dec 2025 03:09:41 GMT

How long till the private agent can fix my account and phone problems? will I need a new SIM card ?

Re: urgent-service outage, no verification code

hTideGnow — Sun, 07 Dec 2025 03:19:47 GMT

hi @Anzie

probably no new sim card needed

but PM support centre is now closed, so, they will probably reply tomorrow. If you hear nothing around noon time, message them again for update

Re: urgent-service outage, no verification code

Dunkman — Sun, 07 Dec 2025 03:37:20 GMT

@Anzie

Just to confirm that your family member did download the PM app on their phone to complete the activation.

Re: urgent-service outage, no verification code

Anzie — Sun, 07 Dec 2025 04:14:02 GMT

yes

Re: urgent-service outage, no verification code

Anzie — Sun, 07 Dec 2025 23:27:08 GMT

hi, I still have not received any mail. Please let them know to fix this asap. I will be calling visa tomorrow to cancel this plan since this is not proper customer service.

Thanks