topic Re: Dead loop between rogers and public mobile after transfer in Get Support

Dead loop between rogers and public mobile after transfer

sha2 — Sun, 07 Dec 2025 00:10:51 GMT

So, I initiated my transfer from rogers to public mobile last week. After that, I've never received a text message confirming transfer. Instead, the data works, I can call out, but was not able to receive calls, not able to send or receive messages. I submitted a ticket, public mobile agent asked me to call rogers to manually approve. I called rogers. Rogers agent said ok approved please call public mobile again and they will be able to transferr your number now. I contacted public mobile agent again, same agent told me they have resubmitted a ticket and again ask me to wait for a text message to reply otherwise need to call rogers to manually approve? I've already said, I cannot receive any texts since last week. My phone shows that my service now is with public mobile. What can I do?

Re: Dead loop between rogers and public mobile after transfer

slusagm — Sun, 07 Dec 2025 00:14:32 GMT

@sha2

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Dead loop between rogers and public mobile after transfer

sha2 — Sun, 07 Dec 2025 00:17:39 GMT

Thanks. Where is my community inbox? I didnt see any messsage or I didn't know where to find it

Re: Dead loop between rogers and public mobile after transfer

Dunkman — Sun, 07 Dec 2025 00:20:08 GMT

@sha2 wrote:
Thanks. Where is my community inbox? I didnt see any messsage or I didn't know where to find it

@sha2

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Dead loop between rogers and public mobile after transfer

sha2 — Sun, 07 Dec 2025 00:26:57 GMT

Thanks I called the number. Says my number tranfsrr is in progress and will let me know via sms. This is so stupid it's been a week and I cannot receive text. I tried another option technician support and ask to connect to an agent It says goodbye and then hangup

Re: Dead loop between rogers and public mobile after transfer

Dunkman — Sun, 07 Dec 2025 20:46:23 GMT

@sha2

Most Roger mobile numbers take a few hours to be ported over. Was the number a VOIP line?

Did you talk with a live person from the Telus team porting line? If not, try again during daytime hours since that team does not work in evenings and overnight.