topic Account Log in in Get Support

Account Log in

5tefan — Sat, 06 Dec 2025 21:30:34 GMT

I can't find the video to watch. I can't log into my account, I forgot which email I used, it wants my mobile number, I give it my number but instead of texting me, it emails me and of course since I forgot which email I used I can't receive the confirmation email. So I'm locked out of my account.

Re: Account Log in

5tefan — Sat, 06 Dec 2025 21:35:19 GMT

I logged in with what I thought was my email and I ended up getting a new account which wants me to sign up and I've tried to delete the new account but can't. What I try to use the search bar it won't recognize my space bar so I can't search either.

Re: Account Log in

5tefan — Sat, 06 Dec 2025 21:35:24 GMT

Yesterday I spent well over an hour trying to change credit card info for a cancelled credit card for auto deposit and got nowhere probably because I can't seem to clear my old credit card info from Public Mobile.

Re: Account Log in

slusagm — Sat, 06 Dec 2025 21:35:29 GMT

You might not need a new account. Ask PM support to sort out the login first and then update the card

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote