topic Re: Cannot Receive SMS msg in Get Support

Cannot Receive SMS msg

SherryDai — Sat, 06 Dec 2025 21:21:06 GMT

I forgot to answer Yes to my previous vender’s message of transferring number. Now I cannot receive any message. What should I do?

Re: Cannot Receive SMS msg

Socrates8567 — Sat, 06 Dec 2025 19:23:59 GMT

You should contact a customer service agent and ask them to resend the request via this link. OR, you can just contact your old provider and get them to manually accept. That would be much faster.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Receive SMS msg

slusagm — Sat, 06 Dec 2025 19:27:47 GMT

Can you receive incoming calls?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them