topic Re: Account in Get Support

Account

Zoey-41 — Sat, 06 Dec 2025 18:59:20 GMT

My email and phone number have changed then what it is on eversafe. How can I change this so I can long in?

Re: Account

Socrates8567 — Sat, 06 Dec 2025 19:06:34 GMT

Hello.

Log in with your old email and password. Then go to the Profile icon and change your information there. Once that's saved, go to the white box that says Manage EverSafe ID. Change it there as well.

Re: Account

softech — Sat, 06 Dec 2025 19:06:45 GMT

@Zoey-41

First , login My Account using email to receive 2FA

click Didn't get the code? or Resend code and then choose Send email

After you logged in, go to Profile > Manage EverSafe ID and update phone number there

Re: Account

Zoey-41 — Sat, 06 Dec 2025 19:08:03 GMT

Thats just it. I can't log in at all because it wants to send a code to the email or phone number that they have on profile. So I can't log in.

Re: Account

softech — Sat, 06 Dec 2025 19:10:26 GMT

@Zoey-41 if the way I present does not workz ask PM CS agent to help

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there