cannot log in to change payment method

Sundog — Sat, 06 Dec 2025 15:54:16 GMT

Hi we had changed email providers and have to update email address so that we can access account. We have to make an eversafe account but cannot. Please advise?

Re: cannot log in to change payment method

softech — Sat, 06 Dec 2025 15:57:22 GMT

@Sundog

Ask PM support to help to change to login email address. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But if your payment date is fast approaching or service expired already, you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com)

Re: cannot log in to change payment method

Sundog — Sat, 06 Dec 2025 16:03:14 GMT

Thanks softtech

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cannot log in to change payment method

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