Lost phone and sim can I keep my number

Nana2025 — Sat, 06 Dec 2025 03:50:54 GMT

I lost my phone with my public sim.
I have a new phone and public SIM card

can someone help me retrieve my old phone number;

I want to keep it and reassign it to my new sim and device.

please help

Re: Lost phone and sim can I keep my number

softech — Sat, 06 Dec 2025 00:39:16 GMT

@Nana2025

you can certainly keep the same phone number. You just need update the sim card number from either the PM app or My Account via the browser (After login, remember to resume service first if you have used Lost/Stolen to suspend the service earlier.):

If you are updating via Public Mobile app

login and go to Account page
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)
click Change your Sim card and update your sim card number there

To update it from My Account via the browser:

login My Account to request Change Sim card
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

If you really cannot login , ask PM CS agent to help. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Lost phone and sim can I keep my number in Get Support

Lost phone and sim can I keep my number

Re: Lost phone and sim can I keep my number