topic Re: Internet connection issue in Get Support

Internet connection issue

Rj1313 — Fri, 05 Dec 2025 23:42:40 GMT

I recently transferred my Rogers number to Public Mobile. But my internet isn't working. How can I fix it? I'm using an iPhone at the moment.

Re: Internet connection issue

Chalupa_Batman — Fri, 05 Dec 2025 23:47:15 GMT

Hello @Rj1313

It sounds like the Rogers network settings info is still there. Try resetting them.

To reset your iPhone's network settings, go to Settings > General > Transfer or Reset iPhone > Reset, and then select Reset Network Settings. Then restart your phone.

Is it just the data stream that's the issue? You can make and take calls, iMessages work too?

Re: Internet connection issue

hTideGnow — Fri, 05 Dec 2025 23:47:20 GMT

hi @Rj1313

make sure you removed Rogers sim card, disable Rogers eSIM

then update Carrier Profile

Last, reboot phone and Reset Network Settings

Re: Internet connection issue

Rj1313 — Fri, 05 Dec 2025 23:53:48 GMT

I am able to make and receive calls, but I do not have access to RCS, iMessages, or internet connectivity.