topic Re: I redemmed 25 points in Get Support

I redemmed 25 points

Wethebest — Fri, 05 Dec 2025 22:47:46 GMT

I wanted 30 days of talk and txt with 5 gb of data. I was told I would get this if I redeemed my points/ but I never got the service. They took my points but I have no service rn because I counted on public mobile to take care of me this month.

Re: I redemmed 25 points

Handy1 — Fri, 05 Dec 2025 23:06:51 GMT

@Wethebest Try rebooting the phone first it you haven’t already then it should work

Re: I redemmed 25 points

grumpy_neighbou — Sat, 06 Dec 2025 00:00:35 GMT

@Wethebest

You redeemed for US roaming service. You should have redeemed a $20 bill credit and perhaps changed plans if able. Contact customer support and explain your situation and see if they can remove the add on and credit your account or replace the rewards points.

Re: I redemmed 25 points

grumpy_neighbou — Sat, 06 Dec 2025 00:03:26 GMT

@Wethebest

Here's the link to message customer support :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I redemmed 25 points

hTideGnow — Sat, 06 Dec 2025 00:03:48 GMT

hi @Wethebest

if you need to reverse the add-on redemption or if you want to ask PM support agent to check why the add-on did not arrive, please submit ticket

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage