topic Service paused in Get Support

Service paused

Lester27 — Fri, 05 Dec 2025 19:41:01 GMT

How do i add an updated payment card doe my service to resume.

Re: Service paused

softech — Wed, 17 Jun 2026 00:04:55 GMT

To update the card information, please login My Account, go to Payment > Manage Subscription > Manage Payment Method

Or update with PM app, go to Payment > Update Card Information (Ref: https://www.youtube.com/watch?v=prrhSmzdaBE)

After you updated your card, use this link on a browser to make a manual payment:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
(When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK)

Just in case you have trouble adding the card or making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com).

Here is the full list of retailers carrying Public Mobile Voucher:
https://www.publicmobile.ca/en/payment-voucher

Re: Service paused

BKNS27 — Fri, 05 Dec 2025 20:28:19 GMT

@Lester27

You can dial 611 or call 1-855-4PUBLIC from another phone to resume service with the registered CC on file.
If you want to update your CC on the account. You need to login to your account.

You will need your PIN to access your account but you can reset it.

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Service paused

computergeek541 — Fri, 05 Dec 2025 23:04:13 GMT

@BKNS27 wrote:
@Lester27
You can dial 611 or call 1-855-4PUBLIC from another phone to resume service with the registered CC on file.
If you want to update your CC on the account. You need to login to your account.
You will need your PIN to access your account but you can reset it.
https://myaccount.publicmobile.ca/en/account/reset/pin

Dialing 611 will not help as the customer has indicated that the card needs to be updated. Also, resetting the account PIN is unrelated to updating the credit card, and the PIN is not needed for the customer to access the self serve account.