topic Re: Outage in Calgary in Get Support

Outage in Calgary

Jamieleigh — Fri, 05 Dec 2025 15:22:13 GMT

Is there a network outage in the Calgary area? My phone has gone into SOS. I’ve shut it off and turned it back on and toggled airplane mode on and off to try and get a connection.

Re: Outage in Calgary

hTideGnow — Fri, 05 Dec 2025 15:27:22 GMT

hi @Jamieleigh

are you in Red Deer or Municipal District Of Foothills No. 31, ?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Degradation-of-wireless-services-in-Red-Deer-and-Municipal/td-p/1389787

Re: Outage in Calgary

Jamieleigh — Fri, 05 Dec 2025 19:21:02 GMT

Is it just affecting Public Mobile customers? My personal phone on Public Mobile is in SOS mode while my work phone on Telus network is working fine.

Re: Outage in Calgary

hTideGnow — Fri, 05 Dec 2025 19:23:39 GMT

hi @Jamieleigh

it could affect Telus and Bell customers as well. But outage like this might affect just some customers and not all

if you want, you can check with PM support directly

Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage