topic Wrong charge in Get Support

Wrong charge

Afsa — Fri, 05 Dec 2025 19:14:11 GMT

I changed my plan from Public mobile to Fido and I was not supposed to be charged for no December but I have still been charged for it. I need a refund and someone explains me why did it happen?

Re: Wrong charge

hTideGnow — Fri, 05 Dec 2025 19:16:30 GMT

hi @Afsa

there is no free month promotion with PM at this moment

and if there is any promotion, usually you need to pay in full first, then PM will add a credit equal to your monthly plan amount to your account as an Available Funds

if you want to be certain, submit a ticket and ask PM support agent to check.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Wrong charge

Dunkman — Fri, 05 Dec 2025 20:06:33 GMT

@Afsa

More details would be helpful. When did you port from Public mobile to Fido? When were your charged? Public mobile payment cycle is every 30 days. If you successfully ported to another company, you should not have been charged by Public mobile. Are you able to access your PM account?

Re: Wrong charge

Afsa — Fri, 05 Dec 2025 20:28:51 GMT

I moved to Fido at Black Friday and public mobile charged me on Dec 1st. I don't have access to my account on the app but I can send email online

Re: Wrong charge

Afsa — Fri, 05 Dec 2025 20:37:26 GMT

I moved to Fido at Black Friday and public mobile charged me on Dec 1st. I don't have access to my account on the app but I can send email online

Re: Wrong charge

Dunkman — Fri, 05 Dec 2025 20:39:08 GMT

@Afsa

@Afsa wrote:
I moved to Fido at Black Friday and public mobile charged me on Dec 1st. I don't have access to my account on the app but I can send email online

Did you port your PM number to Fido?

If you ported your number, then you will then need to send a private message to customer service agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take a few hours for CSA to respond.

Re: Wrong charge

Afsa — Fri, 05 Dec 2025 20:48:03 GMT

I DID PORT MY NUMBER TO FIDO

WHAT MESSAGE DO I HAVE TO SEND THE CUSTOMER SERVICE?

ARE YOU NOT A CUSTOMER SERVICE?

Re: Wrong charge

hTideGnow — Fri, 05 Dec 2025 20:51:21 GMT

hi @Afsa

you can be nicer to us, as we are like you, just customers. We are just using our time to try to help

for payment issue like that, please message support agent

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Wrong charge

Dunkman — Fri, 05 Dec 2025 22:54:45 GMT

@Afsa wrote:
I DID PORT MY NUMBER TO FIDO
WHAT MESSAGE DO I HAVE TO SEND THE CUSTOMER SERVICE?
ARE YOU NOT A CUSTOMER SERVICE?

I am a customer like yourself. Most community members are customers. We offer troubleshooting advice but don't have access to your account.

Customer service agent should be able to help. You will need to private message as described earlier.