topic Re: Won’t work in Mexico in Get Support

Won’t work in Mexico

Smiley1974 — Fri, 05 Dec 2025 18:31:31 GMT

I have done all the trouble shooting suggestions resetting phone, resetting carrier everything still cannot call out or receive calls and no data. Roaming is on

Re: Won’t work in Mexico

hTideGnow — Fri, 05 Dec 2025 18:33:54 GMT

hi @Smiley1974

what phone you have just not able to receive and make calls? how about data?

and try changing the network mode to Manual and try both Telcel and AT&T network

Re: Won’t work in Mexico

Smiley1974 — Fri, 05 Dec 2025 18:34:45 GMT

I phone 16 pro max

Re: Won’t work in Mexico

Smiley1974 — Fri, 05 Dec 2025 18:35:09 GMT

Nothing working have to be on wifi

Re: Won’t work in Mexico

Smiley1974 — Fri, 05 Dec 2025 18:37:45 GMT

I tried both of those I get call cannot be completed as dialled my husband has same phone package and his can’t phone me but is able to call home

Re: Won’t work in Mexico

hTideGnow — Fri, 05 Dec 2025 18:41:04 GMT

hi @Smiley1974

what phone do you have?

and also try ask PM to refresh the account on the system. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Won’t work in Mexico

DennyCrane — Sat, 06 Dec 2025 01:21:44 GMT

Do you have a plan that includes Mexico roaming? Is your network selection set to automatic, or is it locked to your home carrier? Do you see a connection to a Mexican carrier?