topic Re: SIM suddenly not working in Get Support

SIM suddenly not working

Nyah27 — Fri, 05 Dec 2025 01:40:26 GMT

My phone was working fine, then yesterday it just stopped working. Tried turning off phone and taking out SIM and then rebooting. I've only had it for a few months. Plus, my brother referred me and he's not getting a referral credit. Very frustrated with PM.

Re: SIM suddenly not working

Handy1 — Fri, 05 Dec 2025 02:08:14 GMT

@Nyah27

r send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: SIM suddenly not working

hTideGnow — Fri, 05 Dec 2025 02:19:23 GMT

hi @Nyah27

did you try using the sim card on another phone?

did you login My Account to confirm your account status?

Re: SIM suddenly not working

Nyah27 — Fri, 05 Dec 2025 02:37:33 GMT

Account status seems normal. If I put it in another phone, will that mess up that phone?

Re: SIM suddenly not working

hTideGnow — Fri, 05 Dec 2025 02:44:16 GMT

hi @Nyah27

it won't mess up, just to test if it is the account/sim card

Re: SIM suddenly not working

Nyah27 — Fri, 05 Dec 2025 03:15:59 GMT

The SIM worked in dad's phone.

Re: SIM suddenly not working

Dunkman — Fri, 05 Dec 2025 15:13:37 GMT

@Nyah27 wrote:
The SIM worked in dad's phone.

@Nyah27

If the SIM card worked in your dad's phone, that means there is an issue with your phone. Maybe try a network reset of your phone (note: this will erase any saved Wifi passwords).

By chance, did you purchase your phone secondhand? Might it be blacklisted for any reason?

Check your IME of the phone on this website:

https://www.devicecheck.ca/check-status-device-canada/

Re: SIM suddenly not working

Nyah27 — Fri, 05 Dec 2025 16:47:11 GMT

It's always been handed down, so not blacklisted. I'll try the network reboot and then maybe take it to repair shop. Thanks.

Re: SIM suddenly not working

hTideGnow — Fri, 05 Dec 2025 16:49:26 GMT

hi @Nyah27

did you check the blacklist? please check just in case

and which city you are at? any local network problem like this?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-Degrade-Red-Deer-and-Foothills-No-31-Alberta-Windsor-ON/td-p/1389787

Re: SIM suddenly not working

Nyah27 — Fri, 05 Dec 2025 18:36:31 GMT

I checked the blacklist. It's not there. Near Vancouver, no network issues that I can see.