After transfer my phone number, still no service, cannot receive text

ChingYunChang — Fri, 05 Dec 2025 23:09:02 GMT

Hi, I recently get sim. I began the process of transfer number with your app. I got SMS from my old provider to port the number, I replied yes. Then I removed my old sim, put public mobile sim in. Restart my phone (iphone) many times. Weird service, I can call people, but I cannot get phone call when other dial to me. I cannot get any text message.

Re: After transfer my phone number, still no service, cannot receive text

hTideGnow — Fri, 05 Dec 2025 18:08:45 GMT

hi @ChingYunChang

porting takes around 2 to 4 hours after you replied Yes to your old carrier. Try reboot the phone multiple times in the 4 hours and test inbound calls and texts

if same, ask PM porting support team for an update. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: After transfer my phone number, still no service, cannot receive text in Get Support

After transfer my phone number, still no service, cannot receive text

Re: After transfer my phone number, still no service, cannot receive text