https://productioncommunity.publicmobile.ca/t5/Get-Support/Canada-US-Mexico-plan/m-p/1389842#M950574 <P>I received a text offering Canada-US-Mexico plus 60 GB and 500 international minutes for $34 so I said yes. Now my app says I only have Canada. How do I remedy this?</P> Fri, 05 Dec 2025 17:28:49 GMT Kensam 2025-12-05T17:28:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Canada-US-Mexico-plan/m-p/1389842#M950574 <P>I received a text offering Canada-US-Mexico plus 60 GB and 500 international minutes for $34 so I said yes. Now my app says I only have Canada. How do I remedy this?</P> Fri, 05 Dec 2025 17:28:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Canada-US-Mexico-plan/m-p/1389842#M950574 Kensam 2025-12-05T17:28:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Canada-US-Mexico-plan/m-p/1389844#M950575 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/345459">@Kensam</a>&nbsp;</P><P>A few complaints this week about customers who responded "yes" to promo texts and their plan did not change to new promo plan at next renewal. &nbsp;</P><P>You will need to contact customer service agent. &nbsp;Click on the chat icon on the right lower corner of website and follow prompts to submit ticket.&nbsp;</P> Fri, 05 Dec 2025 17:33:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Canada-US-Mexico-plan/m-p/1389844#M950575 Dunkman 2025-12-05T17:33:50Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Canada-US-Mexico-plan/m-p/1390605#M950971 <P>Hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/345459">@Kensam</a>, thank you for bringing this to our attention. We've identified what went wrong and will address it promptly!</P> Mon, 08 Dec 2025 17:19:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Canada-US-Mexico-plan/m-p/1390605#M950971 Ck_PM 2025-12-08T17:19:39Z