topic Re: Update credit card in Get Support

Update credit card

Brandiozz — Fri, 05 Dec 2025 16:55:05 GMT

I have had an account with public mobile for a very long time, today I went to go and update my credit card information and now its asking me to register my sim card and pick a new phone number. I want the same phone number and it wont let me. I didnt buy a new sim card or anything i am literally just wanting to update my credit card and it looks like me account is bran new.. I dont know what to do

Re: Update credit card

BKNS27 — Fri, 05 Dec 2025 16:58:19 GMT

@Brandiozz

Sounds like you haven’t logged into your account for a long time so your email isn’t linked to your account.

To fixed this, contact a CS_Agent to help you link them together.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update credit card

CSA_PM — Fri, 05 Dec 2025 17:42:14 GMT

Thank you for the escalation! The customer is in contact with an agent.