topic Re: disable auto pay in Get Support

disable auto pay

PeterBob — Fri, 05 Dec 2025 23:21:42 GMT

My mother recently passed away and I am trying to remove her auto pay, it comes off of my credit card, but when I try and log in to remove it, I can't get the code because I don't have the phone. Is there a way to do this? I also don't have a 4 digit pin to do it by phone.

Re: disable auto pay

hTideGnow — Fri, 05 Dec 2025 15:29:07 GMT

hi @PeterBob try to get the code via email or voicemail

click Didn't receive code and Resend code on that screen, then choose Send Email or Send Voice Message to receive the code on email or via voice mail. If you choose voice message, you just need to call yourself from another phone to retrieve the code via voicemail

if you still cannot login, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: disable auto pay

grumpy_neighbou — Sat, 06 Dec 2025 00:17:41 GMT

@PeterBob

If you still can't log in to disable autopay you can check your card statement for the last autopay charge and count 30 days forward for the next renewal date and put your card on hold from midnight to noon on that date. Payment will fail and the account will be suspended. It will be deactivated and canceled 90 days later.