topic Re: Transferring Esim From Smashed Device in Get Support

Transferring Esim From Smashed Device

KarmaSutra — Fri, 05 Dec 2025 23:24:02 GMT

I NEED to 'transfer' my eSim from my smashed device - to my other device. I have tried doing that HOWEVER, Public Mobile keeps sending the CONFIRMATION CODE to CONFIRM the TRANSFER to the phone number that is LINKED to the BROKEN CELL PHONE (the very same number that i am needing to transfer over).... HOW AM I SUPPOSED TO CONFIRM THE TRANSFER WHEN THE PHONE'S SMASHED INTO LITTLE, TEENY, TINY PIECES?

I have asked customer support and was told to buy a physical SIM. I already have a physical SIM with Public Mobile in the device I am currently using. So it needs to be an eSIM.

Re: Transferring Esim From Smashed Device

Handy1 — Fri, 05 Dec 2025 12:19:29 GMT

@KarmaSutra You can’t transfer eSIM instead you have to download the public mobile app on new phone and log into your account and rebuy esim the system should recognize that you already have esim and be free at checkout , if you do vet charged just contact support and the will refund you the $5

r send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Transferring Esim From Smashed Device

hTideGnow — Fri, 05 Dec 2025 14:29:53 GMT

hi @KarmaSutra

i don't remember there is ever a "confirm transfer" prompt as eSIM cannot be transferred. You need to buy a new one

but are you talking about you cannot receive 2FA code on the phone? If it is the case, click Didn't receive code and Resend code on that screen, then choose Send Email or Send Voice Message to receive the code on email or via voice mail. If you choose voice message, you just need to call yourself from another phone to retrieve the code via voicemail