topic I paid twice for a SIM Card in Get Support

I paid twice for a SIM Card

HorseArcher — Fri, 05 Dec 2025 00:12:18 GMT

Today I paid twice for SIM card. How do I get a refund?

Re: I paid twice for a SIM Card

hTideGnow — Fri, 05 Dec 2025 00:13:49 GMT

sim card order is usually non-refundable. But f it was a mistake, PM support agent should be able to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I paid twice for a SIM Card

HorseArcher — Fri, 05 Dec 2025 01:07:14 GMT

Along list of issues
1. I purchased an eSIM for a newer iPhone (XR) using this number ###-#######
2. I deactivated the SIM on my old iPhone (6s)
3. I decided to switch back to my 6s, but could not re-activate my SIM. I was told I needed to purchase a new SIM.
I told you, I think this is wrong, I purchased the SIM years ago and a new eSIM and I should have the ability to switch. I was told, that I needed to purchase a new one.
4. This morning, I attempted to purchase a new SIM for the 6x. Your system told me the payment could not be processed and to try again later. I tried again and now I have two charges on my credit card for $11.20.
You should know that I am super frustrated with how Telus is handling Public Mobile. I am considering switching my service.

Re: I paid twice for a SIM Card

hTideGnow — Fri, 05 Dec 2025 01:09:38 GMT

hi @HorseArcher

first, all sim card in Canada are one time use, once you activated an eSIM, the old sim card will not be able to reuse, this is same for all carriers

but on the other hand, don't let the "noise" upset you. You are not wasting time. Contact Support agent and they will help and resolve it for you

Re: I paid twice for a SIM Card

HorseArcher — Fri, 05 Dec 2025 01:03:59 GMT

Thanks for the calming message, @hTideGnow I've sent a private message requesting a refund.

Re: I paid twice for a SIM Card

dw2themax — Fri, 05 Dec 2025 01:37:34 GMT

Have you tried going into a PM location and try to do it there instead?

https://www.publicmobile.ca/en/pick-up-SIM

Re: I paid twice for a SIM Card

hTideGnow — Fri, 05 Dec 2025 02:22:42 GMT

@dw2themax wrote:
Have you tried going into a PM location and try to do it there instead?
https://www.publicmobile.ca/en/pick-up-SIM

hi@dw2themax

actually the best place to buy a sim card is via Amazon.ca, only $5

but if you want to buy sim card in person, buy from Telus or Koodo or MobileKlink

Re: I paid twice for a SIM Card

Mandykimy — Wed, 11 Mar 2026 06:38:01 GMT

Hello,

I’m writing because I accidentally clicked the subscription three times while trying to understand the description. Since my English is not very good, I didn’t realize it had gone through multiple times, and I was charged three times on my phone bill.

Could you please help me cancel the extra charges and refund the duplicate payments?

Thank you very much for your understanding and assistance.