topic Re: Charge for e sim in Get Support

Charge for e sim

Zihuat — Thu, 04 Dec 2025 23:29:59 GMT

I just signed up to a plan the offered free eSIM. The only way to complete the sign up was to purchase an eSIM.
why was I charged?

Re: Charge for e sim

hairbag1 — Thu, 04 Dec 2025 23:30:48 GMT

@Zihuat

I haven't seen free esim offer but it could be your account will be creditted the $5 once you activate your account and plan.

Re: Charge for e sim

BKNS27 — Thu, 04 Dec 2025 23:36:42 GMT

@Zihuat

The PM eSIM is ONLY free if you got a new phone and want replace the eSIM on old phone to the new phone.

E-sim

Zihuat — Thu, 04 Dec 2025 23:37:13 GMT

I had to buy a e sim to complete the purchase but the plan I chose offered a free eSIM. Please rebate the $5

Re: E-sim

Zihuat — Thu, 04 Dec 2025 23:38:17 GMT

What happens now?

Re: E-sim

hairbag1 — Thu, 04 Dec 2025 23:38:56 GMT

@Zihuat

where did you see free esim offer ? If it's legit, read the fine print...maybe your account will be credited the $5 once your new account is activated.

Re: Charge for e sim

hTideGnow — Thu, 04 Dec 2025 23:49:57 GMT

hi @Zihuat

yes, eSIM is free, but not physical. You need physical sim?

Re: E-sim

Dunkman — Thu, 04 Dec 2025 23:51:04 GMT

@Zihuat

Did you just activate a plan today? Had a quick look and it looks like new activations should have free eSIM. You can contact customer service agent for account credit. Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket for CSA help.