topic Re: Can login to web page but not to the app in Get Support

Can login to web page but not to the app

MarioFoster — Thu, 04 Dec 2025 19:56:29 GMT

I have just subscribed on your web page, I am able to login on your web page but not able to login on the mobile app to complete my subscription and select a eSIM number. Could it be that your mobile app needs sometime to get my credentials from your website. I tried twice, I can still login to your web page but not your app.

Re: Can login to web page but not to the app

hTideGnow — Thu, 04 Dec 2025 19:58:36 GMT

hi @MarioFoster

did you try uninstall the PM app, reboot and reinstall?

Re: Can login to web page but not to the app

computergeek541 — Thu, 04 Dec 2025 21:17:08 GMT

Re: Can login to web page but not to the app

dw2themax — Fri, 05 Dec 2025 01:50:55 GMT

Make sure you have the latest version of the app and also try back later to log in. Sometimes there is an outage for logging into the app that doe snot effect the web.

Re: Can login to web page but not to the app

MarioFoster — Fri, 05 Dec 2025 16:15:24 GMT

I have actually managed to login to the app, but I have a different problem. I am not able to complete my eSIM activation even though I have already been charged. I am traveling in Dubai and I am not able to receive the OPT because my eSIM is not connecting to any of the networks here in Dubai. I opened a support ticket but no one is responding.

Re: Can login to web page but not to the app

hTideGnow — Fri, 05 Dec 2025 16:29:43 GMT

hi @MarioFoster

there is no roaming service in Dubai. In fact, PM has roaming only in US and Mexico.

since there is no roaming, you won't be able to activate your eSIM

and for OTP, 2FA, you won't receive them in text. You have to contact your banks and ask them to change to email or Authenticator app