topic Re: Phone trouble in Get Support

Phone trouble

Jake24jason — Thu, 04 Dec 2025 21:08:34 GMT

I put minutes on my phone and it's not working. I've been with public for years and my phone isn't locked

Re: Phone trouble

hairbag1 — Thu, 04 Dec 2025 21:11:03 GMT

what minutes did you put on your cell ? Where are you trying to call ? Is your plan current or has it been suspended due to non-pay ?

Re: Phone trouble

hTideGnow — Thu, 04 Dec 2025 21:11:35 GMT

hi @Jake24jason

did you try reboot your phone?

and if that still does not work, check if the purchase was completed. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in). Click Usage Breakdown on the front page and confirm if the addon is there