topic Re: Cannot make calls to CIBC OR TD Canada help lines in Get Support

Re: Cannot make calls to CIBC OR TD Canada help lines

kace — Thu, 04 Dec 2025 20:50:27 GMT

Hello,

bit if a weird one here but I can only currently call the Canadian CIBC/TD help numbers when I am in the states. I work daily in the states that’s why I opted for the 50$ CAN US MEXICO plan but everytime I try to call them from my home in Canada I either get:

1. call cannot be complete as dialed please hang up and try again

2. The 8um1 code

let me know if this is a phone issue or a common service issue?

thanks - Kacey

Re: Cannot make calls to CIBC OR TD Canada help lines

hTideGnow — Thu, 04 Dec 2025 20:47:04 GMT

hi @kace

is that a 1800 number? Many had trouble with calling 1800 number and need PM support agent to refresh the account to resolve the issue. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot make calls to CIBC OR TD Canada help lines

kace — Thu, 04 Dec 2025 20:58:09 GMT

It is a 1800 number yes. The number is +1 (800) 465-2422

Re: Cannot make calls to CIBC OR TD Canada help lines

Dunkman — Thu, 04 Dec 2025 21:04:38 GMT

@kace

Known issue with customers who have traveled outside of Canada. PM is aware and working on a fix, which may take several weeks.

You can try to reboot your phone first. If that doesn't work, then contact customer service agent as described earlier.

Re: Cannot make calls to CIBC OR TD Canada help lines

hairbag1 — Thu, 04 Dec 2025 21:13:27 GMT

@kace

some Cdn 800 number can only be dialed whist in Canada. ~~Maybe try using a vpn on your cell~~.

added...that ain't gonna work then.

Re: Cannot make calls to CIBC OR TD Canada help lines

computergeek541 — Thu, 04 Dec 2025 21:09:30 GMT

@hairbag1 wrote:
@kace
some Cdn 800 number can only be dialed whist in Canada. Maybe try using a vpn on your cell.

VPNs have no effect on standard phone calls. They're only for internet services.