topic Difficulty navigating Public Mobile Support. in Get Support

Difficulty navigating Public Mobile Support.

CRC — Sun, 18 Jan 2026 12:22:20 GMT

I had zero success navigating Public Mobile support. Attempting to understand why some callers are receiving a message that my number is not in service when called. Ultimately goal is to investigate if reported concerns (which I did have privilege to witness) is related to my recent porting of a landline to my Public Mobile cellular service.

Re: Difficulty navigating Public Mobile Support.

CRC — Thu, 04 Dec 2025 18:29:11 GMT

I should add request to transfer landline to cell was two weeks ago.

Re: Difficulty navigating Public Mobile Support.

hTideGnow — Thu, 04 Dec 2025 18:30:36 GMT

@CRC

landline transfer usually take a week to complete. Did you reboot your phone?

and you can make outbound calls and just not able to receive calls using your PM sim card/eSIM?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Difficulty navigating Public Mobile Support.

computergeek541 — Thu, 04 Dec 2025 22:00:12 GMT

Re: Difficulty navigating Public Mobile Support.

CRC — Sun, 18 Jan 2026 01:13:41 GMT

Turns out it was an incomplete port. Failing to achieve support with Public Mobile to assist with resolution I ended up returning to the vendor that I left for Public Mobile to resolve the issue for me. Unfortunately as a Public Mobile client one should not have had to do that.