topic Re: Unable to transfer previous public mobile number in Get Support

Unable to transfer previous public mobile number

Faheel — Thu, 04 Dec 2025 23:08:46 GMT

Hello,

Apparently, my account was deactivated because there was no payment coming in. I tried to reactivate it with a new card, but then it wouldn't accept my SIM card number. So instead, I chose an e-SIM, but now I can't transfer my old number to the new e-SIM. It says it's an invalid number, but it worked fine with my previous account.

How do I fix this?

Thank you!

Re: Unable to transfer previous public mobile number

hairbag1 — Thu, 04 Dec 2025 17:46:39 GMT

@Faheel

you didn't need to start a whole new esim...all you had to do was log in to your Public Mobile account and resume service by paying for your existing plan that was suspended due to non-pay.

Now you need to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to transfer previous public mobile number

hTideGnow — Thu, 04 Dec 2025 17:47:50 GMT

hi @Faheel

sound like you subscripting a new plan and request porting. This is not it should be done. You should just login My Account and resume service.

I think you need PM support agent to sort out the situation. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to transfer previous public mobile number

Faheel — Thu, 04 Dec 2025 17:48:23 GMT

I logged in, and it automatically only gave me the option to reactivate my account. I tried to with my sim but it wasn't accepting it.

Re: Unable to transfer previous public mobile number

hTideGnow — Thu, 04 Dec 2025 17:51:24 GMT

hi @Faheel

how long you have your account suspended?

the message you got means PM system just cannot find or load your My Account. Message PM support agent and they will sort it out for you. If you already paid for a new account, ask them to reverse it

Re: Unable to transfer previous public mobile number

Faheel — Thu, 04 Dec 2025 17:53:02 GMT

It was only for an hour; I just got the notification and used the link they provided. But ok sounds good, thank you!