topic I have been charged 22.60 and don't find a subsrictipn in Get Support

I have been charged 22.60 and don't find a subsrictipn

nanchuw — Thu, 04 Dec 2025 16:52:23 GMT

I logged on to cancel my subscription after I was charged $22.60 for a service I no longer use. Can you please help me, there is no control of my account when i log in

Re: I have been charged 22.60 and don't find a subsrictipn

hTideGnow — Thu, 04 Dec 2025 16:54:41 GMT

hi @nanchuw

sorry, PM is a prepaid carrier. If you disable your Autopay too late, after the plan already renewed, you won't get any refund

but if you are just asking how to disable autopay, login My Account, go to Payment, click Manage Subscription and turn of Subscribed

if you need PM support agent for further help, please submit ticket.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I have been charged 22.60 and don't find a subsrictipn

hairbag1 — Thu, 04 Dec 2025 16:55:41 GMT

@nanchuw

Public Mobile doesn't know if you no longer use the service...you must log in to your account to Unsubscribe. Either that or message Customer Support to deactivate and remove payment card info.

Re: I have been charged 22.60 and don't find a subsrictipn

CSA_PM — Thu, 04 Dec 2025 17:55:07 GMT

Thank you for the escalation! The customer is in contact with an agent.