topic Simcard in Get Support

Simcard

Regine8 — Thu, 04 Dec 2025 23:24:30 GMT

Me and my husband subscribed a $45 for 100GB and we bought a simcard but until now it didn't arrive yet.

hTideGnow — Thu, 04 Dec 2025 16:09:53 GMT

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

slusagm — Thu, 04 Dec 2025 16:09:54 GMT

because Sim card is sent via Canada post, it can take long and no tracking at all. But check with PM and they will try to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage