topic Re: Help.. old lady please in Get Support

Help.. old lady please

Dony9 — Thu, 04 Dec 2025 23:25:53 GMT

Good morning !!

I sent a request for help, since I was triple billed and only received a credit for one of the overbilled MRC.

How do I check if this was addressed in the last few weeks? Or find a reply ?

I greatly appreciate your help !!!

Re: Help.. old lady please

softech — Thu, 04 Dec 2025 14:30:27 GMT

hi @Dony9

we are just customers here. With billing and refund issue, you have to work with CS agent directly.
I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help.. old lady please

Sansan — Thu, 04 Dec 2025 14:33:00 GMT

Hi,

Check for their response on your inbox 📥. The envelope or the bell upper right corner.

Where do you see the one credit? Your credit card? Or sometimes they give you a credit on your My Account.

Did you sign into your My Account? There is a section that says Available Funds. Do you see any money there?

That would be used to pay your next month's bill first.

Re: Help.. old lady please

CSA_PM — Thu, 04 Dec 2025 14:49:40 GMT

Hello @ Dony9,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help.. old lady please

Dony9 — Thu, 04 Dec 2025 15:22:16 GMT

Honey, do you have contact number for Customer Service?

Re: Help.. old lady please

slusagm — Thu, 04 Dec 2025 15:23:48 GMT

sorry @Dony9 , no direct support line to call

but can you confirm did you check the Community inbox? any message from CS_agent there?

Re: Help.. old lady please

Dony9 — Fri, 05 Dec 2025 04:13:57 GMT

Thank you for this information. I was able to connect with a lovely lady named Jacqueline who is helping me correct the billing error.

Thanks to everyone for reaching out. I appreciate your kindness !!

Merry Christmas sweet people !!