topic Re: Need my old # back in Get Support

Need my old # back

1pudgy — Thu, 04 Dec 2025 14:48:08 GMT

My old number was 647 xxx xxxx how do I get it back? I have an esim

Re: Need my old # back

softech — Thu, 04 Dec 2025 14:51:25 GMT

@1pudgy was the number with Public Mobile before? How long you lost your phone number?

check with Public Mobile and see if they can assign the number back to you if you just lost the number for not too long

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Need my old # back

BKNS27 — Thu, 04 Dec 2025 14:55:52 GMT

@1pudgy

Was your last payment more than 90 days ago?

Re: Need my old # back

1pudgy — Thu, 04 Dec 2025 15:17:18 GMT

No I just joined last week and payment isn't due until end of this month

Re: Need my old # back

1pudgy — Thu, 04 Dec 2025 15:19:44 GMT

No it was with another provider and it just changed as of yesterday. Joined public mobile last week and everything was fine until yesterday.

Yes ive submitted a ticket and waiting to hear back from customer service

Re: Need my old # back

slusagm — Thu, 04 Dec 2025 15:21:06 GMT

@1pudgy

so, you meant you requested porting the number but you are not receiving incoming calls on your PM eSIM?

first, can you make outgoing calls using PM service? is your mobile data work? If yes to both, then it is just a porting problem.

if your service is not working, ask PM to check

Re: Need my old # back

1pudgy — Thu, 04 Dec 2025 15:20:55 GMT

@softech thank you for the link. Will followup if u dont hear back

Re: Need my old # back

1pudgy — Thu, 04 Dec 2025 15:27:19 GMT

@slusagm

Everything is working along with my outbound calls, text messages etc... just my old p# got changed as of yesterday and area code is 437. It was the same since I changed to PM until yesterday. 🤷🏻‍♂️