topic Re: Cancel my subscription in Get Support

Cancel my subscription

Jolly2020 — Wed, 03 Dec 2025 22:37:24 GMT

Bought a eSIM for my mother in law who was visiting from overseas. She left and the eSIM was on her phone. I need to cancel the subscription as my credit card is getting charged. However when I click my account - I don’t have full access. It says a 6 digit code is being sent to the phone but as my MIL has left - I don’t have that code. I can’t seem to connect with Public Mobile to resolve this issue.

Re: Cancel my subscription

hairbag1 — Wed, 03 Dec 2025 22:41:32 GMT

@Jolly2020

use this link to message Customer Support to remove the payment card info...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel my subscription

Dunkman — Thu, 04 Dec 2025 00:03:31 GMT

@Jolly2020

You sometimes can get 2FA email code instead. Did you know the email address associated with that account?

Click on "Didn't receive code"

If you can access account, then unsubscribe from subscription (this will turn off autopay/pre authorized payments).

Re: Cancel my subscription

Jolly2020 — Thu, 04 Dec 2025 13:15:17 GMT

I have already submitted a ticket - waiting to hear back

Re: Cancel my subscription

Jolly2020 — Thu, 04 Dec 2025 13:16:05 GMT

I have signed in with the email because I set it up with my email as she doesn’t have email. But the system keeps saying sent code to the phone

Re: Cancel my subscription

CSA_PM — Thu, 04 Dec 2025 13:20:48 GMT

Hello @ Jolly2020,

Your ticket was picked up yesterday by an agent who has already replied and is waiting for your response so they can assist you.

You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage