topic Re: Accepted promo deal not added to my account on renewal date in Get Support

Accepted promo deal not added to my account on renewal date

Jencram — Wed, 03 Dec 2025 22:52:02 GMT

I accepted a promo plan on Nov 13, which had a reply deadline of Nov 22, received the notification that it would be added on my next renewal, but that was today and it still shows my current plan, not the requested promo one (2GB of 4G data for $19 per month).

Public mobile is not letting my log in to submit a ticket

Re: Accepted promo deal not added to my account on renewal date

Sansan — Wed, 03 Dec 2025 22:57:51 GMT

Did you restart your phone? Where are you seeing the old plan? Refresh the page and try again.

If you really don't see the new plan you can ask them at the link below since you cannot sign in.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accepted promo deal not added to my account on renewal date

hairbag1 — Wed, 03 Dec 2025 22:58:28 GMT

@Jencram

try this...log in to your account on the app and check out Usage Breakdown to see current plan detail and usage balance.

Re: Accepted promo deal not added to my account on renewal date

hTideGnow — Wed, 03 Dec 2025 23:02:06 GMT

hi @Jencram

you can see the plan so you can login, I guess

What error you got when you try to submit ticket? Try following these steps when using Chatbot to submit ticket

Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")

Re: Accepted promo deal not added to my account on renewal date

CSA_PM — Thu, 04 Dec 2025 01:01:54 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.