topic Re: Why was my plan suspended? you have my Credit card on file in Get Support

Why was my plan suspended? you have my Credit card on file

Evie59 — Wed, 03 Dec 2025 23:36:19 GMT

There was a auto payment made on Nov. 02 - why not just keep using the same method.

umnikke8 — Wed, 03 Dec 2025 21:11:39 GMT

You'll have to contact customer service to ask those questions. This is the customer forums.

slusagm — Wed, 03 Dec 2025 21:14:48 GMT

There is always Autopay and is working

But it might break occasionally. Soz if your plan is currently suspended, login My Account and make payment to resume.

BKNS27 — Wed, 03 Dec 2025 22:11:05 GMT

Check for any outages in your area.

If no outage then contact a CS_Agent by clicking on the Chat icon then type in Submit a Ticket then Contact.