topic Re: Cancel previously purchased plan/Sim in Get Support

Cancel previously purchased plan/Sim

GMac_2014 — Wed, 03 Dec 2025 18:23:37 GMT

Hi. Quite a long time ago I purchased a sim for my young daughter's phone but didn't end of using it and now lost the sim card. I'd like to cancel the plan attached to her account so I can purchase a different plan and a new sim. I'm trying to reach the customer support team. Thx!

Re: Cancel previously purchased plan/Sim

hairbag1 — Wed, 03 Dec 2025 18:26:19 GMT

@GMac_2014

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel previously purchased plan/Sim

hTideGnow — Wed, 03 Dec 2025 18:26:56 GMT

hi @GMac_2014

how long was it?

you can reach out to PM support agent here and work with them.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage