topic Re: canada usa mexico plan in Get Support

canada usa mexico plan

baker911 — Wed, 03 Dec 2025 15:16:53 GMT

signed up for canada usa mexico plan

showing att

i can receive calls fine, but cannot make a call to canada or mexico using any of

011 52…

001 250…

1 250…

help.?

hTideGnow — Wed, 03 Dec 2025 15:28:39 GMT

you need to call by dialing 011 52 or + 52

since you tried and didn't work, ask PM agent to check and refresh the account

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1 — Wed, 03 Dec 2025 16:46:53 GMT

using my experience, I found that to call Canada whilst in Mx, I used +52 / area code / number That worked every time for me.