topic Re: Immediate sim activation without doing anything? in Get Support

Immediate sim activation without doing anything?

katmar_777 — Tue, 02 Dec 2025 00:14:26 GMT

My phone was stolen, and I bought a new sim card. As soon as I inserted the new sim card in my phone, it was activated without doing anything on my part to activate it. Is this OK? Or, there could be a security problem?

Re: Immediate sim activation without doing anything?

hTideGnow — Tue, 02 Dec 2025 00:17:24 GMT

hi @katmar_777

did you update the sim card number?

you need to login My Account and update the sim card number on the Profile page. Click the pencil to the right of sim card number and update

(for 2FA to login My Account, click Didn't receive code or Resend Code and choose Send email or send voice message to get the code )

if you cannot login My Account, message support agent and ask them to help to update.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Immediate sim activation without doing anything?

BKNS27 — Tue, 02 Dec 2025 00:48:06 GMT

@katmar_777

Strange that it activated if you did nothing. You need to assign the S/N of the SIM to your account.

Could we get more detail of what you did?

Re: Immediate sim activation without doing anything?

katmar_777 — Wed, 03 Dec 2025 14:34:19 GMT

Thanks for the information. But the problem, which in fact should not be a problem, is that the phone is doing well, nothing seems to be a problem. The problem is that how the activation took place without doing anything on my part. I was just afraid that a security issue my take place. That's all. Thanks

Re: Immediate sim activation without doing anything?

katmar_777 — Wed, 03 Dec 2025 14:49:27 GMT

Actually I started to update, and when I wrote the number of the new sim card, a message appeared telling that mumbers of both sim cards, the old one and the new one, are the same. So, I could not complete the process of updating the sim card number. But, I was surprised, when I found the phone is doing very well with the new sim card. But, still concerned a bit about the security issue.

Re: Immediate sim activation without doing anything?

hTideGnow — Wed, 03 Dec 2025 14:52:50 GMT

hi @katmar_777

i don't see any security issue. Probably you have already updated it, maybe somehow double clicked the submit button and hence 2 requests went in within second

if you like, check with PM support by submitting ticket