topic Trying to activate subscription in Get Support

Trying to activate subscription

SarahOu — Wed, 03 Dec 2025 02:35:27 GMT

Followed the process of transferring number from Koodo. Said "yes" to their text to confirm transfer. Then app said something went wrong with activating the subscription, but I got an email saying it was activated but no info on the temporary number. Tried to use the "get support" option but logging in just leads to a white screen. Tried to get support on PC, and it wanted to confirm my identity by sending a code to my phone #, and code won't send. How do I find out my temporary number? And will the public mobile app fix itself once the number is transferred fully?

Re: Trying to activate subscription

Sansan — Wed, 03 Dec 2025 02:47:07 GMT

You can message them at the link below for assistance.

The app should work. Are you able to uninstall it and reinstall.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trying to activate subscription

slusagm — Wed, 03 Dec 2025 02:47:46 GMT

are you activating eSIM or physical sim card?

test your sim card if it is physical, see if it connects to the network. But if it is eSIM, check your phone's SIM Manager screen to see if the eSIM installed, enable it and test

but if that is not working, ask PM to check. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Trying to activate subscription

SarahOu — Wed, 03 Dec 2025 02:51:10 GMT

I logged out and back in to the app and now it says my subscription is active. Just not sure how the temporary number works, if someone needs to text me does it just redirect to it or do I have to tell them what it is?

Re: Trying to activate subscription

slusagm — Wed, 03 Dec 2025 02:53:31 GMT

did you request porting in the number? there is no temporary number in this case. Your PM phone has the number you want to port in already. It can make outgoing call and text and data would work

but incoming calls would work only after the port is done. You got a message from your old provider asking for your approval yet? you replied Yes? If you replied yes, wait another 2 hours, reboot the phone with PM sim card and incoming calls should work too

Re: Trying to activate subscription

computergeek541 — Wed, 03 Dec 2025 05:43:33 GMT

@SarahOu wrote:
I logged out and back in to the app and now it says my subscription is active. Just not sure how the temporary number works, if someone needs to text me does it just redirect to it or do I have to tell them what it is?

You're best to think of there never being any temporary phone number because in all cases, the number is replaced as soon as any number port in is requested regardless of whether porting has completed.