topic Re: 1 GB Data Add ON in Get Support

1 GB Data Add ON

Jill67 — Wed, 03 Dec 2025 00:09:33 GMT

Good Evening,

I just was reviewing my credit card statement for my daughters phone and noticed that I have been charged for the last year for 1 gb data addons. How is this possible if Public Mobile is prepaid and I did not choose a data plan? Is there anything that can be done about these charges?

Regards,

Re: 1 GB Data Add ON

computergeek541 — Wed, 03 Dec 2025 00:11:49 GMT

@Jill67 wrote:
I just was reviewing my credit card statement for my daughters phone and noticed that I have been charged for the last year for 1 gb data addons. How is this possible if Public Mobile is prepaid and I did not choose a data plan? Is there anything that can be done about these charges?

When running out of data, Public Mobile sends text messages out to customers to offer the sale of such data add-ons. The most likely explanation would be that your daughter likely made the purchases. To avoid this, you'd need to contact a Public Mobile customer support agent through the chatbot and request that the credit card be removed from the account. Payments would then need to be made manually by using Public Mobile vouchers.

Re: 1 GB Data Add ON

Sansan — Wed, 03 Dec 2025 00:13:53 GMT

Whenever someone runs out of data, Public Mobile does send SMS to the phone offering to purchase data add-ons by replying yes to 1 or 4GB for $$.

It is up to the user of the phone to ignore the messages. Unfortunately, these are legitimate charges and you would need to have a talk with your daughter about them.

Re: 1 GB Data Add ON

Jill67 — Wed, 03 Dec 2025 00:20:56 GMT

Are you an employee of of Public Mobile? I am looking for someone to look at my account to review charges.

Re: 1 GB Data Add ON

Sansan — Wed, 03 Dec 2025 00:31:58 GMT

We are not employees.

Message them below by creating a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If it doesn't work then try the below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: 1 GB Data Add ON

Jill67 — Wed, 03 Dec 2025 00:42:50 GMT

Thank you so much! I have just created a ticket with an agent.